Terms of Service

The HelpVox service (“HelpVox”, “we”) is operated by Artbit EOOD (Company No. 202339243, VAT BG202339243), Preslav 34, 8600 Yambol, Bulgaria. Contact: legal@helpvox.ai.

HelpVox provides AI-powered phone and chat agents for businesses (“vendors”): the agent answers customer calls and chats, provides product information from data you supply, takes and manages orders, and records conversations with automated transcripts and analysis. The service is intended for business use only.

You must provide accurate company and contact information and keep your credentials secure. You are responsible for all activity under your account and for ensuring your use (including call recording disclosures to your customers) complies with the laws of the markets you operate in.

Paid plans are billed monthly in advance through our payment provider (Stripe). Each plan includes a monthly allowance of credits. Phone calls, website chat conversations and the automatic analysis of each conversation all draw from that allowance, at the rates shown in your Billing page, which also breaks down where the credits went. Unused credits do not carry over to the next period.

Going over the allowance does not stop your agent: usage above it is charged at the plan's overage rate. Prices exclude VAT. You can change or cancel your plan at any time; changes take effect at the next billing period, and fees already paid are non-refundable except where required by law.

Every active business gets its own referral link. A business that creates an account through it within 90 days of opening the link is attributed to you. If someone opened several links, the sign-up goes to the last one before it. An installation made directly from an app store does not pass through our sign-up form and has no referrer.

For every month an attributed business pays for an active plan, we credit you a reward: 20% of our profit during its first 12 months and 10% after that, where profit is counted as a fixed 41% share of the monthly price under our published rates. A business on an individually agreed price earns no reward. No reward is credited for your own business, or for months without an active plan.

The reward is a credit on your HelpVox account, not a cash payment. Credits reduce what you owe on your next invoices to us, carry forward with no expiry, and are not voided if you pause your subscription. They are not paid out in cash, cannot be transferred to another business, and cannot make an invoice negative. Outside partners in the affiliate programme are settled in money under separate terms.

If a referred business has its payment refunded or disputed, the matching reward is withdrawn. Where the credit has already been used, the difference is settled from your future rewards; nothing extra is charged to you. We may refuse or withdraw a reward in case of abuse — for example accounts created in order to refer themselves.

You retain all rights to the product, order and knowledge data you upload. For personal data of your customers processed through the agent (voice recordings, transcripts, order details), you act as data controller and HelpVox acts as processor on your behalf, as described in our Privacy Policy. You are responsible for informing your customers that conversations are handled by an AI agent and recorded, where the law requires it.

You may not use HelpVox for unlawful, deceptive or harmful activity, including spam or unsolicited calling, impersonation, collection of payment card data by voice, or content that infringes third-party rights. We may suspend accounts that endanger the platform, other customers or telephone network integrity.

We operate the service with commercially reasonable care, targeting continuous availability but without a guaranteed uptime unless agreed in an Enterprise SLA. Phone numbers are provided through carrier partners and may be subject to local regulatory requirements (proof of address, company registration).

To the maximum extent permitted by law, our aggregate liability for claims arising from the service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect damages, lost profits, or the content of AI-generated responses, which depend on the data you provide and should be reviewed by you for critical use.

You may terminate at any time from the billing page. We may terminate or suspend for material breach of these terms with notice where practicable. Upon termination we retain your data for 30 days for export, after which it is deleted, and platform-provided phone numbers are released.

We may update these terms with 14 days' notice by email or in-app notice. These terms are governed by the laws of the Republic of Bulgaria; disputes are subject to the competent courts in Sofia, without limiting mandatory consumer or business protections in your jurisdiction.